FAQ about GraFit Software Activation
 

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Home > Download GraFit > Software Activation FAQ

Frequently asked questions about Software Activation

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What is product activation?

Product activation is a quick, anonymous, and secure process that verifies the authenticity of your software. This is done to protect you from the adverse effects of pirated software. The process also verifies that the serial number has not been activated on more systems than allowed by the license that you have purchased. No personally identifiable information is required.

After you first launch your product, you will be asked to activate it. Simply follow a series of steps, and in seconds, your software will be activated and authenticated. The activation process does not hinder the software's usability. You can use it the same way you always have.

What happens during product activation?

You go through a series of easy steps to activate your software, usually via the Internet (offline activation is also possible). You enter an activation code which is used to authenticate the software license, thus unlocking the product. No personal information is required, and the whole process takes just a few seconds.

Must my computer be connected to the internet in order to activate the program?

No, it is also possible to perform offline activation, which allows the program to be activated via a different computer. See Offline Activation to learn more.

How soon must I activate my product?

You have 14 days to activate your product after the first launch.

Can I install the software without activating it?

Yes. The 14 day trial period only starts when you first run the program and start the trial. After the trial period has ended, you need to activate in order to use the product.

What happens if I do not activate my product?

If you do not activate your product within 14 days after starting the trial, your product will stop working until you enter a valid activation code.

How can I get a serial number for activation?

If you purchased and downloaded your software directly from Erithacus Software, you should have received your serial number via email. If you purchased a physical copy, your serial number is located on an adhesive label on your product CD case. If you cannot find your serial number, contact .

How do I activate my product?

After purchasing your product (and subsequently receiving your activation code, you simply enter this into the product to activate it. Typically, activation is completed in just a few seconds via the Internet (online activation). In some cases, offline activation is required. See Offline Activation to learn more.

What does Erithacus Software do with the product activation information?

The information provided is used to verify that your GraFit product is operated within the capacity outlined by the Erithacus Software End-User License Agreement (EULA). The activation information you provide will never be linked to your personal customer information. Please read our privacy policy for additional information.

Can I activate GraFit on more than one computer?

It depends on the number of activations allowed for the license you purchased.

Single-user license. You may activate the program on up to 2 computers, though this must solely be to support the activity of the license holder. If you attempt to activate it on a third computer that will be allowed, but the previous activations will be deactivated until you re-enter your activation password.

Student license. The program can be activated on only a single computer at any one time.

Multi-user license. The number of computers that the program can be activated on is set by the number of seats in the multi-user license that you purchased.

Please see the End-User License Agreement for more information, and also see our summary of how the licensing types operate.

If I activate the software on two computers, can more than one person use the software on the second computer?

If you have a single user license then the software can only be used by the license holder. Allowing others to use your secondary license is in violation of the End-User License Agreement.

Do I need to be online to use software that requires activation?

Single-user and student licenses. Once you have activated your product, you do not need to be online to use it.

Multi-user licenses. The software periodically checks online to see whether your license has been revoked by your license administrator. It is therefore necessary for your computer to have regular internet access.

What is the difference between product activation and product registration?

Product activation is a mandatory, anonymous process that verifies your product�s serial number. Product registration is a process that entitles you to product updates and support from Erithacus Software.

How long does it take to complete the activation of my product?

Internet activation (online activation) typically takes seconds to complete.

What if I can't immediately activate my software?

You have 14 days after your first launch while the product will run in evaluation mode. The software, which is fully functional during this period, will remind you that it is not yet activated whenever you run it during this time. After 14 days, the product will stop working until you activate it. You may activate your software at any time.

What if I upgrade my computer or get a new one?

Single-user and student licenses. To transfer the software license you should first deactivate it on the original computer. Deactivation is done by clicking the Deactivate button from the Help About dialog box. Then, after upgrading or replacing your computer, reinstall the software. You will need to activate the software on the new computer, which will require your activation code and the password you entered when the software was first installed. If it is not possible to deactivate your installation, for example if your computer has been damaged, then you can still reinstall and reactivate your software. In this instance, however, it is possible that any other installations of the software will also need to be reactivated.

Multiple-user licenses. It is best first to deactivate the software on the original computer. Deactivation is done by clicking the Deactivate button from the Help About dialog box. Then, after upgrading or replacing your computer, reinstall the software. You will need to activate the software on the new computer, which will require your activation code and password. Please consult your License Administrator if you need this information. If it is not possible to deactivate your installation, for example if your computer has been damaged, then your License Administrator can deactivate the original installation remotely. Please consult them for further assistance.

Will I ever have to reactivate my product?

Only in extreme situations. For example, if you upgrade your computer, or if the activation process detects that the license has been tampered with, will you have to reactivate your product. Some major hardware changes, including replacement of your hard disk drive, mean that the software will also need to be reactivated. Reactivation will also need to be done if you have installed more copies of the program than permitted by your license.

Will I be able to reinstall and reactivate the product if my hard drive crashes?

Yes. Re-activate the product using the activation code and your personal password. The way that our software protection works means that you will not be prevented from using your software.

If you experience problems, please contact for help.

Multiple-user licenses. Your License Administrator will need to deactivate your original installation remotely in order to reclaim the license seat. Please consult them for further assistance.

Can I uninstall/reinstall my software?

Yes. Before uninstalling you should first deactivate it on the original computer. Deactivation is done by clicking the Deactivate button from the Help About dialog box. After uninstalling your software on the current machine you can then reinstall it on a new machine.

What information is collected and transmitted in the product activation process?

The activation process is completely anonymous and never requests, collects, or transmits personal information. It does not scan your hard drive. Furthermore, none of the collected information can be used to identify your individual hardware components.

More specifically, the activation process gathers a minimal amount of information about the product and your machine to create a request for a product license. It also requests your email address, which is used to send you a password reminder in the event that you forget your password.

Why do I have to enter a password?

You need to enter a password that is associated with the activation process. If you ever need to reactivate your software it is necessary to enter this password in order to verify that you are the rightful license holder. In the event that you have forgotten your password you can click a button to request that it is emailed to you.

Why do I have to enter my email address?

Single-user and student licenses. Your email address is collected so that we can email your password in the event that you forget it. All screens where you need to enter your password also have an "I've forgotten my password" button that when clicked will automatically and immediately email your password to you. If you chose not to enter a valid email address there is no way to retrieve lost passwords.

Multi-user licenses. For the first installation, your email address is collected so that you can be emailed the information required to set up the License Control Panel and act as the License Administrator. Subsequent installations should consult the License Administrator in the event that they need to know the installation password.

Does the activation process ever send data to Erithacus Software after I activate my product?

Single-user and student licenses. Activation is a secure and anonymous, one-time process. After activation is complete, the activation technology in the product never contacts Erithacus Software.

Multi-user licenses. The software periodically checks the validity of the installation. No information is sent about you or your system itself.

 

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